At The Fab Closet, we want you to be happy with your purchase. We carefully check every product before shipping. However, if you are not satisfied with your purchase or receive a damaged or defective product, we are happy to assist you with the return process.

 

1. Returns

We offer a return option if you are not satisfied with your purchase.

• Return requests must be raised within 3 days of receiving the product.

• Customers are requested to notify us of their return through WhatsApp within this period.

• Customers are required to self-ship the product to the return address mentioned on the shipping label or provided by us through our website/WhatsApp.

• The product must be unused, unwashed, and in its original condition, with all original packaging, tags, and accessories intact.

• Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted.

Once we receive the returned product and complete our quality inspection, we will proceed with the applicable refund, subject to approval.

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2. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 3 days of delivery.

To help us verify and resolve your concern, we require clear proof of the damage or defect.

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Mandatory Unboxing Video Requirement

A continuous, uninterrupted unboxing video is mandatory for all damage-related or defective-product claims.

The video should clearly show:

• The package before it is opened.

• The complete process of opening the package.

• The product after opening.

• Any visible damage or defect.

Please ensure that the video is recorded from the beginning of opening the package without cuts or interruptions.

The unboxing video is required for verification and processing of damage-related claims. Claims submitted without a sufficient unboxing video may not be eligible for a damage-related refund.

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3. Refunds

• Refunds will be processed only after we receive the returned product and successfully complete our quality inspection.

• For regular returns, customers are responsible for the return shipping charges involved in self-shipping the product.

• Refunds will be initiated only after the returned product has been received and inspected by our team.

• Refunds will be credited to the original payment method used for the purchase, wherever applicable.

• The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

 

4. Products Not Eligible for Return

Returns may not be accepted if the product:

• Has been used or worn.

• Has been washed.

• Has been altered or modified.

• Has been damaged after delivery.

• Is returned without its original tags or packaging.

• Shows signs of use, stains, perfume, makeup, or other damage caused after delivery.

 

5. How to Request a Return

To initiate a return, please reach out to us through our WhatsApp customer support or the contact option available on our website within 3 days of receiving your order.

Please share the following details:

• Your order number.

• Reason for the return.

• Clear photos or videos of the product, if applicable.

• Mandatory unboxing video in case of a damaged, defective, or incorrect product.

Our team will review your request and guide you through the return process, including the return shipping address.

Please ensure that the product is securely packed with all its original packaging and tags before shipping it back to us.

 

6. Important Note

We kindly request all our customers to follow the return guidelines and timelines mentioned above to help us process requests smoothly.

For any questions or assistance regarding returns and refunds, please feel free to reach out to us through WhatsApp. We will be happy to help!

 

Thank you for shopping with The Fab Closet. We truly appreciate your trust and support and look forward to serving you better.